Baby Diary Privacy Notice

Here’s a quick rundown of important things you need to know about privacy and your data:

The information you view on the app/website has been entered into your baby’s electronic patient record by the medical staff looking after your baby. You can view photos and comments about your baby’s progress as recorded by the staff at the neonatal unit.

As a parent, you can give permission to relatives to allow them access to your baby’s information via the app/website.

Clevermed Ltd, who provide the app/website under permission from your hospital, will use your email address and phone number to allow you access to the system. To ensure the safety of your medical information Clevermed maintains an audit trail of access which includes details of user credentials, IP address, device type and access times. Clevermed will not use your personal information entered via this app/website or transfer it outside the EU for any purpose unless you have consented to this or the hospital (who is the Data Controller) has instructed this. Clevermed will never use any information about your baby for any reason without being instructed to do so in writing by your hospital.

Your mobile phone number will be used by our UK based SMS supplier ‘Text Anywhere’ to send you a text message containing a verification code to allow you secure access to Baby Diary via the app/website. This supplier is bound by data protection legislation and will not use your mobile number for any other purpose.

To ensure availability of this service Clevermed uses crash analytics software provided by Microsoft to monitor performance of the app. This allows problems with the app to be identified and resolved quickly. This information is anonymous and does not identify you in any way.
The data passing to and from the hospital records is encrypted using 256 bit encryption and sent via HTTPS over the internet. If you are using the app, a view of the hospital information is temporarily saved to your device while you are logged in; this data is removed from the device when you click 'Logout' via the profile or passcode screens. Access to the app/website is password controlled, it is your responsibility to keep passwords secret and use a device screen lock. All the data you see using this service is held on secure servers used by the hospital for the electronic medical records.
Access continues until you request access to be cancelled, the service is rendered obsolete or the medical records reach the end of the retention period. You can manage your access using the Profile screen with the app/website. For information on how long your medical records are kept, contact the medical records team at your hospital.
The data viewed via the app/website forms part of the baby’s medical records, as does any data you submit. To exercise your rights under the data protection legislation, for example to access your information or request something to be corrected, please contact the medical records team at your hospital.

From time to time we may update this privacy notice, you can check for updates at any time by following the privacy notice link within the app or on the website.